聯(lián)系電話
第一次發(fā)送郵件的新客戶不回復(fù)
已經(jīng)郵件溝通過的老客戶不回復(fù)
// 一個思維—銷售漏斗
// 兩種解決方法
// 兩篇跟進模板
Hi John,
I would like to follow up with the status of the last quotation I sent dated xx/xx/ xxxx.
May I know if your team is ready to make decision on the item purchase? Is there anything you need to know from us further? (直接問詢問對方的決定)
Beside, we would like to know how do we ranked in term of pricing compare to all your other quotation? We always keen on keeping ourselves competitive and offer the best to our customer. Is it something that you could share with us?(問自己價格怎么樣只為提升自己的競爭力和服務(wù),很多采購都可以接受這一點的。你很有可能從他那邊得到一個真實的答案,也有可能借此打開一個本來沒有希望的生意。)
2.
How can we help you solve [business challenge]?(標題直擊對方的需求點)
Hi ,John
Great meeting you yesterday and learning more about the [Company Name] story. ( 一般跟進幾次的老客戶都會有了解到他們的企業(yè)發(fā)展歷史,可以借這個話題往下聊)
I’ve been thinking about your struggle with [business challenge] more, and I think we could help you solve problems by thinking through [your solution]. There are a ton of companies just like yours using our [new product] which helps with [value of product].(承上啟下,因為從他們的公司情況了解到他們現(xiàn)在遇到的問題,從而引出自己的產(chǎn)品可以幫助解決,很自然的過渡)
Would you be able to hop on a call sometime this week to discuss more? I can also introduce you to a few of our customers that were experiencing the same issues with their teams prior to using our product.(然后提出方便的話直接電話討論還能說一些客戶使用這些產(chǎn)品之前的時候也遇到了同樣的問題,勾起對方的興趣,肯定也想知道到底怎么解決的,也省去再等郵件下次回復(fù)的時間)